To our MAX Agency Partners:
We are excited to announce that MAX will now provide loss history (CLUE) results as part of the binding process. This functionality not only makes your sales process easier, but it eliminates uprates due to undisclosed loss history. We have answered some common questions about our new process below.
How does it work?
When you are ready to bind a policy, click on the “Order CLUE” button, which you will see replaces the “Bind Coverage” button. The CLUE report will run and the results will be returned to you. If there are undisclosed losses that impact the rate, the system will allow you to either accept the losses and recalculate the premium, or dispute the losses. You can then click the “Bind Coverage” button to bind the policy, or exit to save the quote.
Can we dispute the results?
Yes, we do allow you to dispute the information if the insured says it is incorrect. An underwriter will review your comments, along with the loss history data returned by the vendor. We have found that 99% of the time, the results are correct. If we later determine that the loss is substantiated, an uprate will be processed after binding.
Will I be charged for the reports?
No. There is currently no cost to you for ordering these reports. MAX does incur a significant cost for the reports, so we ask that you order them only when you are ready to bind the policy.
What lines of business is this available for?
This functionality is currently available only for our homeowner program.
When is this available?
This is available starting Tuesday, July 5th, for all new homeowner business.
Thank you for selling MAX. Please let us know if you have any questions.
MAX (MutualAid eXchange)
844-629-2468, ext. 126
MAX Agent Phone Line: 844-MAX-AGNT (844-629-2468)