March 13, 2020
Dear Agency Partners: As you’ve seen from Dave Wine’s recent “View from the Top”, I will not be traveling to your offices for at least the next several weeks. However, MAX is already very familiar with Zoom videoconferencing technology, so I am still available to you and your offices for training and assistance during this time. MAX’s employees regularly work from home, so if you’d like someone to help you think through what that might look like for your own agency during this time, let me know whatever you might need. Our regular team is available through the agency line also (844) 629-2468. If you haven’t already, make sure to make that your primary number to call MAX. By separating the agency calls, we are better able to prioritize your calls, ensuring we can continue to provide you our best responsiveness regardless of any potential staff shortages. We also have prior webinars and training videos available at maxagencysupport.com. Now’s a great time to make sure you and your staff are signed up for that resource too. And don’t forget, you can sign up MAX members for electronic payments and services in our Stingray policy processing system. Members can also sign up themselves in our MAX Member Care Center website at http://myaccount.maxinsurance.com.
MAX Regional Sales Team Shelly D'Amico, Mark Files, Luann Henderson, Anita Keddie and John Wearda