Payment Leniency for members affected by COVID-19

March 19, 2020

MAX Agency Partners:

MAX is committed to live out our vision of creating and sustaining Wholeness not just during times of claims and physical losses, but during times of anxiety and uncertainty as well. We understand that many of your customers are worried about the immediate future due to the impact the COVID-19 virus is having on our communities. Some MAX members may be furloughed from work or encountering other unanticipated financial hardship related to the public health emergency.

For this reason, MAX is suspending non-pay policy cancellations for the next 30 days.

If you know of a member directly impacted by the virus that may need some additional assistance please contact us. Members may also contact us at (877) 971-6300 or through the online Member Care Center at

Lastly, as a reminder, our team is here for you and your clients as you work to keep your agency open. We remain fully operational through our existing virtual capabilities. We continue to stand ready to help you create and sustain wholeness in your agency and community. Do not hesitate to contact the MAX team directly on our dedicated agent line at (844) 629-2468 or through live chat on Thank you for choosing MAX.


Lisa Bage, Ed. D., CPCU

Chief Operating Officer

MAX (MutualAid eXchange)

MAX Insurance Agency, Inc.

844-629-2468 ext. 102


MutualAid eXchange ("MAX")
4400 College Blvd, Ste 250

Overland Park, KS 66211


Agent Line: 844-629-2468                            

Member Line:  877-971-6300                     

FAX:  913-338-0085

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