Payment Leniency for members affected by COVID-19 extended through May 31

April 13, 2020

MAX Agency Partners: In response to the ongoing COVID-19 situation, we are extending the suspension of non-pay cancellations through May 31, 2020.  You may view our original 3/19/20 payment leniency bulletin here.   If you know of a member directly impacted by COVID-19 that may need some additional assistance, please contact us.  Members may also contact us at (877) 971-6300 or through the online Member Care Center at   Our team is here for you and your clients as you work to keep your agency open.  We remain fully operational through our existing virtual capabilities.  We continue to stand ready to help you create and sustain wholeness in your agency and community.  Do not hesitate to contact the MAX team directly on our dedicated agent line at (844) 629-2468 or through live chat on Thank you for choosing MAX.


Lisa Bage, Ed. D., CPCU

Chief Operating Officer

MAX (MutualAid eXchange)

MAX Insurance Agency, Inc.

844-629-2468 ext. 102


MutualAid eXchange ("MAX")
4400 College Blvd, Ste 250

Overland Park, KS 66211


Agent Line: 844-629-2468                            

Member Line:  877-971-6300                     

FAX:  913-338-0085

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